Employment Opportunities

As a Guest Service Representative, you are the face and voice of customer service and hospitality for our business. This position includes all components of our front desk operations, including use of our computerized reservations system to facilitate and manage bookings. Extensive phone contact with potential guests. The greeting and check-in of arriving guests. Basic office administrative tasks (i.e. filing, billing, running reports, responding to emails, etc.). Communication and collaboration with other departments (i.e. housekeeping, maintenance, etc.) regarding campground operations. Other general duties as assigned. Those candidates with the following qualities will be the best fit for this job: · Excellent communication skills · Teamwork mentality · Ability to multi-task and work well under pressure in a very fast-paced environment · Problem solving skills · Detail oriented · Outstanding diplomatic skills when dealing with conflict resolution · A warm and engaging personality This is a seasonal position and ideal for someone seeking stimulating summer work. Weekends and evenings are required. Availability on holiday weekends is a must. This position may require extended periods of time on your feet. Apply today and see what being a part of the Keen Lake family is all about!

Team Outsider Overview At Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our rapidly growing portfolio of campgrounds nationwide. We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help! Position Overview Our Housekeeping Team is an important part of our Guest Services Team, and is responsible for ensuring we deliver an amazing guest experience at every interaction. Our Housekeeping Team provides our guests with impeccably clean facilities. We pride ourselves on spotless floors, smudge-free mirrors, and perfectly tucked beds. Housekeeping Team Members are responsible for the overall cleanliness of the campground, performed in an efficient and timely manner. Areas to be cleaned include public spaces, facilities and campground buildings. Duties & Responsibilities As with all positions on our team, live Team Outsider’s values, helping to create extraordinary experiences for our guests while performing the responsibilities of your position. Perform scheduled daily, weekly and monthly cleaning programs for specific buildings and facilities. Use the right cleaning chemicals appropriate for the items you are cleaning, and only as trained. Do not mix chemicals or use them straight out of the original container. Team members must take appropriate safety measures, and wear personal protective equipment (PPE) as necessary, such as gloves, boots, goggles, etc. Bring all lost and found items to the main office with site / cabin number and date on them. Valuable items must be given directly to a housekeeping supervisor to ensure it is locked up immediately. Provide excellent and friendly guest service by being attentive, responsive and helpful to all guests’ needs. Always greet guests with a smile. Always maintain a well-groomed appearance, a proper uniform and name tag. Track and submit to the campground's General Manager a list of all supplies that must be replenished, (toilet paper, paper towels, garbage bags, cleaning supplies, etc.) Report all broken or damaged items on the premises and within all campground buildings and facilities. Report all customer problems, requests or complaints to the General Manager and follow-up as required, to resolve the issue. This job description is not intended to be a comprehensive list of all required duties, responsibilities and activities. Some of these may change, and others may be assigned by your manager at any time, as required. Experience & Requirements A passion for customer service and the outdoors. Ability to read product labels. Ability to work in wet and slippery conditions. Ability to follow safe operating rules. Must have a valid drivers license. Ability to work nights, weekends, and holidays. The ability to understand and speak the English language fluently. Physical Requirements Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Must be able to hear and speak clearly, and communicate comprehensively. Must be able to stand for long periods of time (up to 80%). Must be able to bend, stoop, kneel, crouch, and climb. Team Outsider Mission We are on a mission to be the most hospitable team in the world. Team Outsider Values We put our team first: We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone. We make them say “WOW!”: We are passionate and determined to "WOW!" our team members, our guests, our community, and our partners at every interaction. We express gratitude: We appreciate that our team members and guests have many options for where to spend their time. We are committed to proving to them that they've made the right decision. We get better every day: We are always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake. We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge. We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.

Team Outsider Overview At Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our rapidly growing portfolio of campgrounds nationwide. We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help! Position Overview The Guest Services Team is responsible for ensuring we deliver an amazing guest experience at every interaction. We’ve never met a stranger who didn’t quickly become a friend. And, we love to help our guests find what they need, even when they didn't know they were looking for it. Our guest experience begins and ends with you, from the time a reservation inquiry is made to the time our guests check out. Guest Services Team Members are responsible for our front desk, guest registration, escorting guests to their campsite, firewood sales, store sales, and all guest-facing relations. Duties & Responsibilities Live Team Outsider’s values while providing superior guest services, in person and over the telephone, by being enthusiastic, attentive, friendly and helpful. Greet all guests with a smile and a positive attitude. Be attentive to all guests, being careful to address all guest issues in a respectful and timely manner. Follow all guidelines and procedures regarding the handling of registrations, reservations, store sales, and refunds. Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment. Manage inventory stock counts and cleaning of front office and store, on a regularly scheduled daily, weekly, and monthly basis. Coordinate and ensure the safe and successful execution of all on‐site activities, including food service and themed events. Become educated on local and national advertising and discount programs. Promote local attractions, store sales and special offers, and referrals to other company-managed campgrounds. Always maintain a neat and well groomed appearance, wearing appropriate team attire and name tag. This job description is not intended to be a comprehensive list of all required duties, responsibilities and activities. Some of these may change, and others may be assigned by your manager at any time, as required. Experience & Requirements A passion for customer service and the outdoors. Excellent customer service and problem solving skills. Knowledge of point of sale systems and cash register operations. Ability to work nights, weekends, and holidays. The ability to understand and speak the English language fluently. The ability to maintain confidentiality. Physical Requirements Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Must be able to hear and speak clearly, and communicate comprehensively. Must be able to use a computer keyboard and mouse, and be able to look at a computer screen, occasionally for prolonged periods of times. Must be able to stand for long periods of time (up to 80%). Must be able to bend, stoop, kneel, crouch, and climb. Team Outsider Mission We are on a mission to be the most hospitable team in the world. Team Outsider Values We put our team first: We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone. We make them say “WOW!”: We are passionate and determined to "WOW!" our team members, our guests, our community, and our partners at every interaction. We express gratitude: We appreciate that our team members and guests have many options for where to spend their time. We are committed to proving to them that they've made the right decision. We get better every day: We are always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake. We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge. We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.

Seeking someone part-time for the 2024 season (April-Sept) to assist with cultivating a beautiful environment at our campground and wedding venue. Attention to detail and efficiency are important, followed by a true love of the outdoors and a desire to create picturesque landscapes. The candidate will have knowledge related to/assist with: The care of existing plants, flowers, shrubs, etc. throughout different flower beds/gardens on the property, which includes mulching, watering, weeding, fertilizing, and pruning. Identify new plants, flowers, shrubs to plant in existing or new flower beds/gardens. Understanding the different species of plants/flowers, how sun exposure impacts them, when to fertilize and trim, etc. Weeding gardens as applicable. Please contact us for additional details or to apply. A work-camper may be considered for this role.